cxwelcome Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") govern the use of the cxwelcome platform and all associated services. These Terms form a legally binding agreement between the user ("you") and the entity operating cxwelcome.

By opening an account, logging in, playing games, or using any service on cxwelcome, you confirm that you have read, understood, and fully accepted these Terms. If you disagree with any part of these Terms, you are advised not to use the platform.

cxwelcome reserves the right to change, revise, or update these Terms at any time. Where changes are significant, an effort will be made to notify users through their registered contact details; however, you should always check this page for the latest version.

2. Eligibility and Account Registration

To open an account and use the services on cxwelcome, the following eligibility requirements must be met:

You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
You must be located in a jurisdiction where online gaming and betting activities are legally permitted.
Each person may open only one account. If a person holds more than one account, all accounts may be closed and any funds held may be forfeited.
All information provided at the time of registration must be true, accurate, and complete. Accounts opened with false information may be closed at any time.
Accounts may not be operated on behalf of a corporate entity or a third party.

2.1 Identity Verification (KYC)

cxwelcome may request documents to verify a user's identity at any time. These may include a National ID card, passport, or birth registration certificate. Withdrawals may be held until verification is complete.

3. Account Security

You are solely responsible for keeping your cxwelcome account secure. The username and password used to access your account must be kept strictly confidential and must not be shared with any third party.

Accessing another person's account or allowing someone else to use your account is strictly prohibited.
If you suspect unauthorized use of your account, you must notify the support team immediately.
If you remain logged in on your device, you must not allow others to use that device.
You are advised to change your password regularly and to use a strong password.

cxwelcome will not be held liable for account credential theft or hacking, unless it can be clearly proven that the fault lies on the platform's side.

4. Deposits and Withdrawals

All financial transactions on cxwelcome are conducted in Bangladeshi Taka (৳). Accepted methods for deposits and withdrawals are: bKash, Nagad, Rocket, and Upay.

4.1 Deposit Terms

The minimum deposit amount is ৳200 (for each method).
Deposits must be made only from a mobile banking account registered in your own name.
Deposits from third-party accounts are not accepted; such transactions will be cancelled and returned.
Once a deposit is successful, it will generally be credited to your account within a few minutes.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000.
Withdrawals can only be made through the same method used for the deposit.
Withdrawal requests are generally processed within 10 to 45 minutes.
Withdrawals may be held if identity verification has not been completed or if an investigation is ongoing.
To withdraw winnings from a bonus, the relevant wagering requirements must be met.

Warning: cxwelcome reserves the right to hold transactions and notify the relevant authorities if money laundering or fraud is suspected.

5. Bonuses and Promotions

cxwelcome offers various types of bonuses and promotional offers. Each offer is subject to specific terms, which must be read carefully before claiming a bonus.

5.1 Welcome Bonus

New members may receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example, a deposit of ৳1,000 will earn a ৳1,500 bonus, bringing the total balance to ৳2,500. The bonus amount must be wagered 10 times before it becomes withdrawable — meaning a total of ৳15,000 must be bet for a ৳1,500 bonus.

5.2 General Bonus Terms

Each bonus offer has specific wagering requirements, which are clearly stated in the offer details.
Bonus funds cannot be withdrawn directly without playing games.
While a bonus is active, another bonus generally cannot be claimed unless specifically permitted.
A time limit applies to the use of bonuses; the bonus will be cancelled once it expires.
If bonus abuse is found, the bonus and related winnings will be removed from the account.
Claiming bonuses on multiple accounts from the same household, device, or IP address will be treated as bonus abuse.

6. Game and Betting Rules

The cxwelcome platform offers a variety of games including slots, live casino, fishing games, baccarat, roulette, and sports betting. Each game is subject to its own rules.

If a bet or game is left incomplete due to a technical error or server issue, the result of that round will be declared void and the bet amount will be refunded.
The minimum and maximum bet limits for each game are shown on the relevant game page.
In sports betting, if an event is cancelled, the bet will be refunded; if rules change, the result will be determined in accordance with standard betting industry practices.
In the event of a dispute over a game result, the game server log will be considered the final evidence.

There is always a possibility of losing money in online gaming and betting. cxwelcome does not guarantee any specific winnings.

7. Prohibited Activities

The following activities are strictly prohibited on the cxwelcome platform:

Using any software, bots, scripts, or automation tools with the intent to cheat, manipulate, or gain an unfair advantage.
Using the platform for money laundering or to conceal the source of illegal funds.
Abusing bonuses by operating multiple accounts within the same household or network.
Attempting to exploit vulnerabilities in the platform's systems or security.
Engaging in cheating, fraud, or violence against other users.
Impersonating a platform employee or representative.
Using the platform for any form of illegal activity.

8. Account Suspension and Closure

cxwelcome reserves the right to temporarily suspend or permanently close an account without notice in any of the following circumstances:

Violation of any clause of these Terms.
Providing false or misleading information at the time of registration.
Failure to cooperate with a request for identity verification.
Suspicion of fraud or bonus abuse.
The account has been inactive for an extended period.

If an account is closed, the return of any verified legitimate funds will be considered on a case-by-case basis. However, funds may be forfeited if the account is closed due to fraud or a breach of these Terms.

You may also request the closure of your own account at any time. Detailed information on this is available in our Responsible Gaming Guidelines.

9. Responsible Gaming

cxwelcome believes that gaming and betting should be a form of entertainment. The platform is intended only for individuals aged 21 and above. We are committed to preventing problem gambling.

Users can set daily, weekly, or monthly deposit limits on their own accounts.
You may contact the support team to request a temporary break (cooling-off period) or a permanent self-exclusion.
If you are concerned about money or having difficulty controlling your gaming, please get in touch.

Detailed responsible gaming guidance, ways to get help, and the self-exclusion process are available on our Responsible Gaming page.

10. Privacy and Personal Data

cxwelcome takes the protection of users' personal information very seriously. Our Privacy Policy explains in detail how information collected during registration and service delivery is used, stored, and kept secure.

By using the platform, you agree that:

Your information may be used to operate the service, verify identity, and prevent fraud.
Information may be shared with relevant authorities to comply with legal obligations.
The platform uses SSL encryption technology to keep your information secure.

11. Limitation of Liability

To the maximum extent permitted by law, cxwelcome will not be liable for the following:

If a game or transaction is left incomplete due to technical errors, loss of internet connection, or third-party service failure.
If loss occurs due to issues with the user's own device or network.
If account details fall into the hands of a third party due to the user's own negligence.
If the service is disrupted due to unforeseen circumstances (Force Majeure) such as natural disasters or government restrictions.
For financial losses resulting from the user's betting or gaming decisions.

Important: Nothing in these terms deprives users of their legal rights against fraud or deliberate negligence.

12. Contact & Dispute Resolution

For any questions or complaints regarding these terms, please contact cxwelcome's customer service team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

You can reach us by email at: [email protected]

If a dispute arises, please first try to resolve it directly through our support team. You can also visit our Frequently Asked Questions (FAQ) page for answers to common queries.

After a complaint is submitted, an initial response is usually provided within business days. For complex disputes, resolution may take longer and both parties will attempt to reach a settlement through amicable discussion.