Play responsibly,
enjoy safely
cxwelcome believes entertainment is best when enjoyed in a controlled and mindful way. Our tools and support are always here for you.
What is responsible gaming and why does it matter
Online casino or sports betting is a form of entertainment — but it is only enjoyable when players are aware of their own limits. cxwelcome always wants every user on our platform to make informed decisions, manage their time and money properly, and not let entertainment become a problem.
Responsible gaming means knowing when to play, when to take a break, and when to ask for help. Our Terms and Conditions clearly state that this platform is for users aged 21 and above only. Opening or using an account on behalf of a minor is strictly prohibited.
Gambling or betting can never be a reliable source of income. Repeatedly playing to recover losses is a dangerous habit. Our Privacy Policy explains how we keep your information secure and prevent misuse.
If you feel that your gambling habits are having a negative effect on your life, use cxwelcome's tools or contact us directly. For general questions, visit our FAQ section — it has answers to many responsible gaming topics.
The minimum age to access and use the cxwelcome platform is 21. We verify age at registration and may request additional identity documents in cases of doubt. Protecting minors is one of our highest priorities.
Tools to keep yourself in control
cxwelcome offers several self-limit tools for users, which you can activate yourself.
Set a deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the set limit is reached, new deposits will be automatically blocked.
Session time limit
Decide in advance how long you will play each day. When the set time is up, the system will alert you and help you end the session.
Temporary break (cooling-off)
Temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this time, but the account will be reactivated automatically once the period ends.
Voluntary exclusion (self-exclusion)
Activate self-exclusion for a longer break. Options range from a minimum of 3 months to permanent exclusion, and once active it cannot be easily reversed.
Loss limit
Set a cap on how much you can lose within a given period. Once the limit is reached, no further bets can be placed.
I need direct support
For help setting any limit or managing your account, contact our 24/7 live chat — support is available in Bengali.
Recognise the warning signs
If you notice any of the following signs in yourself or someone you know, it is important to act quickly.
- Placing larger bets after a loss in an attempt to win the money back, which often leads to even greater losses.
- Spending long periods playing while neglecting family, friends, or work.
- Lying to family or hiding information about how much time and money is spent on gambling.
- Using money set aside for essential expenses (rent, food, medical costs) to place bets.
- Repeatedly failing to stop gambling despite trying, and feeling restless or anxious.
- Being unable to focus on work, studies, or family responsibilities, with thoughts constantly drifting to the next bet.
- Taking on debt or borrowing money from others to cover financial pressure and not disclosing it.
These signs are not marks of weakness — they are signals that, once recognised, make it possible to get help in time. cxwelcome is ready to support you in taking that step.
Where to get help
Do not face this alone — reach out for help. Family, professional counsellors, and our support team are always here.
cxwelcome Support
Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
- Get immediate help via live chat — log in to your account and open the chat window.
- Send a detailed message by email — the team will respond promptly.
- Requests to set limits or activate self-exclusion can be made at any time.
Family and close ones
Family and trusted friends can offer the most effective support.
- Talk openly with your family about the problem — there is nothing to be ashamed of.
- Ask a family member to help monitor your account or device.
- Spend time with family in other activities or social events as an alternative.
Professional counselling
A mental health professional or counsellor can help address the problem at its root.
- Contact a mental health professional with experience in behavioural issues.
- Group counselling or support groups are effective in many cases.
- Regular counselling sessions help with staying problem-free over the long term.
Request self-exclusion
If you feel you need a longer break, fill in the form below. Our team will process the request within 24 hours.
Break request
Enter the details below — this will simply send your request to us.
After this request is submitted, our support team will send a confirmation message to your registered email. For any questions, speak to us directly via live chat.
Some tips for healthy gaming
Playing responsibly does not mean stopping altogether — it means enjoying within the right limits. Before playing at cxwelcome, ask yourself: would losing this money cause problems in my daily life? Am I playing only for fun, or am I under pressure to win money?
Do
- Set a fixed budget in advance
- Take regular breaks and do other activities
- Review your gaming history regularly
- Treat it as entertainment, not income
- Let your family know you are playing
Don't
- Place bigger bets out of frustration after a loss
- Play at the expense of sleep or meals
- Bet with borrowed or loaned money
- Use money your family needs for betting
- Play while under the influence of alcohol or medication
Remember, outcomes in most games at cxwelcome are entirely random — no strategy or experience guarantees a win. Casino games carry a house edge over the long term, so it is best to have no expectations beyond entertainment.