cxwelcome Privacy Policy

This Privacy Policy applies to all users of the cxwelcome platform. When you use our website, create an account, or use our services, you voluntarily provide certain information — and we also collect some information automatically through technical means. This policy explains in detail how we handle that information.

By creating or registering an account on cxwelcome, you confirm that you have read this Privacy Policy carefully and have accepted its terms. For full details on our general terms of service, please visit the Terms and Conditions page.

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cxwelcome collects two types of information from users — information provided directly by you and information collected automatically.

1.1 Information Provided Directly

When you register, verify your identity, or contact our support team, the following information may be collected:

• Full name, date of birth, and gender
• Email address and mobile number
• Address and national ID details provided by the user (for KYC verification)
• Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, or Upay
• Content of messages or complaints sent to customer support

1.2 Automatically Collected Information

When you browse our website or use our app, certain information is recorded automatically:

• IP address and device type (mobile, tablet, or computer)
• Browser name and version
• Pages visited, time spent, and navigation path
• Cookie and local storage data
• Referral source (i.e., where you came from before arriving at our site)

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cxwelcome uses your information only for specific and legitimate purposes. We never process information for unrelated or excessive purposes.

2.1 Service Operation and Improvement

Your information is used to create your account, verify your identity, process deposit and withdrawal requests, and store gaming session history.

2.2 Security and Fraud Prevention

Technical information is analysed to ensure account security, detect unauthorised access, and identify suspicious transactions. SSL encryption and other security technologies are used when sending and receiving data.

2.3 Age Verification and Responsible Gaming

Casino and betting services in Bangladesh are available only to persons aged 21 or above. Age-related information is verified to prevent access by minors and to enforce responsible gaming policies.

2.4 Customer Support

Information provided through live chat and email is recorded and analysed to properly resolve your enquiries, complaints, or requests.

2.5 Promotional Communications

If you give your consent, information about bonus offers, new games, or special events may be shared with you. You can opt out of such communications at any time.

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cxwelcome never sells your personal information. However, limited information may be shared with third parties in specific circumstances.

3.1 Service Provider Partners

Trusted third-party services are used for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. Only the information strictly necessary for each partner to provide their specific service is shared with them.

3.2 Legal Obligations

If providing information is required under applicable laws of Bangladesh or a lawful directive from a competent authority, the specified information may be disclosed.

3.3 Fraud Prevention

Where necessary to detect money laundering, fraud, or other financial crimes, relevant information may be exchanged with the appropriate authorities.

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4.1 Retention Period

Your information is retained for as long as your account is active and for as long as necessary afterwards to meet legal obligations. Financial transaction records are kept in an auditable state for a defined period.

4.2 Technical Security

cxwelcome takes industry-standard security measures to keep your information safe:

• SSL/TLS encryption — keeps data secure while it is being sent and received
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Least-privilege access policy — only authorised staff can access the information they need
• Two-Factor Authentication support

4.3 Response to a Data Breach

If a breach of data security occurs in any situation and there is a possibility it could affect your rights or interests, we will notify you as quickly as possible.

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Cookies and similar technologies are used on the cxwelcome website.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure the core functionality of the site.
• Performance cookies: Used to understand which pages are most visited and where issues are occurring.
• Preference cookies: Used to remember your language preference and site settings.

5.2 Cookie Control

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may affect some functionality of the site.

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You have certain recognised rights over your personal information, which cxwelcome respects.

6.1 Right to Access

You may request to know what information we hold about you. We will complete verification and then provide that information to you.

6.2 Right to Correction

If any information in your account is incorrect or outdated, you may contact us to request that it be corrected.

6.3 Right to Request Deletion

In certain circumstances you have the right to request that your personal information be deleted. However, some information may need to be retained for a specified period to meet legal obligations.

6.4 Objection to Processing

You may object to the use of your information for marketing communications. An option to opt out of such communications will be available at any time.

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All services on cxwelcome are strictly for persons aged 21 or above. We do not knowingly collect any information from persons under the age of 21. If a minor has created an account, that account will be cancelled and the associated information will be deleted. If a parent or guardian believes their child has registered on this platform, please contact us immediately.

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cxwelcome may amend or update this Privacy Policy from time to time. If any significant changes are made, we will notify you at your registered email address or announce them clearly on the site. The "Last Updated" date at the top of the policy always indicates the current version.

Continued use of the site after an update indicates that you have accepted the new policy. For more information about our platform, services, and cxwelcome, please visit the About Us page.

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This Privacy Policy is drawn up in accordance with the applicable data protection and digital security laws of Bangladesh. Any dispute relating to this policy will be resolved under the laws of Bangladesh.